1. General
Language Wave LLC (the company that develops and produces the Language Wave website and its content), is committed to protecting your privacy when you visit our website, subscribe to our programs, and participate in the interactive parts of our site. This Privacy Policy explains what type of information we collect, how we use it, and how we safeguard it. By visiting and using our site, you agree to be bound by the terms and conditions of this Privacy Policy. We reserve the right to change our privacy policy from time to time so please review the document regularly. Our other relevant terms and conditions documents include our Subscription Agreement and Terms of Use.
2. Information We Collect
Language Wave LLC collects the names of subscribers to our programs and their usernames, passwords, and email addresses. Subscribers can also choose to share their country of residence and year of birth information to help us learn about our customers and develop more relevant content. We use subscriber information to create subscriber accounts and give subscribers access to our products and services. We never share or sell subscriber information with any third party.
If you contact us to ask a question or provide feedback, we record the contact details (e.g., sender name, email address) and the content of your communication so that we can respond to you effectively.
When anyone visits our website, we collect information commonly gathered by commercial websites to determine the visitor’s internet preferences such as browser type, requested URLs, IP addresses, and pages visited on our site. We use this non-personal information in the aggregate to monitor the effectiveness of our site and make improvements.
We do not collect any financial information from subscribers. All financial transactions on our website are processed through PayPal or Stripe, which have their own privacy and security policies of which you should be aware. In directing you to PayPal or Stripe, our understanding is that these online payment systems are required not to use your personal information other than to process payment for the subscription services requested by you. We believe PayPal and Stripe use robust industry security measures to protect your information but we can not guarantee that their systems and security will never be compromised.
3. Cookies
We use “cookies” to help subscribers use our website and to improve the quality of our service. Cookies are identifiers that we transfer to subscribers’ computer persistent memory to enable our systems to recognize their browsers and to provide certain features in our site. We do not link any information stored in the cookies to any personally identifiable information that subscribers submit while on our site. Subscribers can set their browsers to reject cookies, but doing so may disable certain features of our site.
4. Links to other Sites
In addition to PayPal and Stripe, our site contains links to websites operated by other parties. Language Wave LLC does not control these third-party websites and is not responsible for their contents or privacy practices. If you are concerned about your privacy on these websites, please do not access these sites or read those websites’ privacy policies and determine how best to proceed for yourself. Our inclusion of links does not imply any endorsement of the content on those websites or any association with their operators.
5. Legal Requests for Information
We may disclose a subscriber’s personal information if we believe, in good faith, that disclosure is necessary to (a) comply with the law (please note that we do not contest the validity of any search warrant, subpoena, or other governmental request we may receive); (b) address suspected illegal activity; (c) enforce our Subscription Agreement, Terms of Use, and this Privacy Policy; or (d) protect our rights, reputation and property, or that of our subscribers or the public. This may include exchanging information regarding fraud protection and credit risk reduction with appropriate authorities and services.
6. How We Protect Your Information
We take commercially reasonable precautions to protect the security of subscribers’ personal information using industry standard measures, but absolute security cannot be guaranteed. It is up to individual subscribers to protect against unauthorized access to their password and computer. Language Wave LLC is not liable for the transfer of any personal information resulting from corruption of storage media, power failures, riots, acts of vandalism, sabotage, or any other event beyond our reasonable control.